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Posted: Friday, December 15, 2017 12:08 AM

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DESCRIPTION:

The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company s concepts, products, practices, and procedures.

Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities thatare required by the employee.


Responsibilities:

• Accurately enter customer sales orders, quotes and returns
• Address basic technical support questions
• Receive inbound calls and respond to calls as appropriate
• Promptly resolve customer service issues to the customer s satisfaction per company • procedures and standards
• Create and maintain customer accounts in database
• Perform administrative duties, reports and special projects associated with Customer Support

Physical Demands:

• Must be able to sit for long periods of time
• No unusual physical exertion required

Requirements:

• Associate s Degree or 1 year upwards work experience in Customer Support
• Impeccable Attention to Detail with Strong Organizational Skills
• Exceptional Communication Skills and Professional Presence
• Innovative Problem Solver, Results minded and Solution focused
• Effective Team Player with the ability to Work Independently
• Strong keyboarding skills
• Proficient in MS Office

LEVEL OF LANGUAGE PROFICIENCY

Spanish - English

PROFESSIONAL LEVEL

Entry level

MINIMUM EDUCATION REQUIRED

High School

HOW TO APPLY

tonyamiller@celtichealthcareinc.com

JOB TYPE
Full Time

REMOTE
Ok

SALARY
Minimum: $50,000.00
Maximum: $75,000.00

ADDRESS
long beach
CALIFORNIA
United States

• Location: Long Beach, Long beach, CA

• Post ID: 149802952 longbeach
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